is to use the letter format which Bobby has already provided, rather than talking to them on the phone. When you submit written notification, it goes into your permanent record with that particular entity. Anyone who wants to see what your most recent statements have been, will refer to that letter. On the other hand, any phone calls you make may or may not be logged, and your statements/intentions will be transcribed by whoever takes the call. That transcription can be inaccurate at best, and twisted beyond recognition at worst. More than one person on this list (us included) have had conversations which we thought went really well, but which were transcribed in a way which made us sound like selfish, ungrateful, dishonest deadbeats who have no intention of paying anyone back.
Another suggestion is to NOT answer the phone if they call you. Get caller ID if you don’t already have it, and let any unknown calls go to voicemail. The employees who call are TRAINED in ways to intimidate, threaten, dominate and otherwise control the conversation. They’ll have you thinking you’re going to have to sell your favorite family member (or pet, whichever is higher in your priorities) before you’ll be able to make things right. By working with them in writing, all that pressure goes away. We didn’t answer the phone for three years because of that; we had our bill repayment on schedule and under control, and we didn’t need any additional pressure or stress in our lives.
I wholeheartedly second Bobby’s statement that you have more power in these conversations than you realize. Use that to your advantage, by leveraging that power with methods which guarantee your intentions and statements are preserved and honored. Don’t play in their preferred sandbox. Demand that they deal with you in ways and forms which accurately record and preserve your statements.
Finally, hang in there. Many (most?) of us have been where you are. Right now it looks like you’ll never dig out; stick with the DR program and you’ll get there. We did, and so did a lot of other folks here. You’re in a lot of good company.